Terms of Service

These terms apply when you browse the site, create an account, use your cart, contact the shop, or place an online order.

Katzis Casual and Sports may update these terms when the service, checkout, collection, returns, or legal duties change. The version and effective date on this page show which terms apply.

Online checkout can be completed with a customer account or as a guest. Checkout requires an email, pickup contact name and phone, and a store or available Travel & Express pickup point before an order or payment session can be created. Home delivery is not offered, and checkout does not require a home, shipping, or billing address.

Customers and guest shoppers must agree to the Terms of Service and acknowledge the Privacy Policy before checkout completion. Customer account creation also requires agreement and acknowledgement.

Prices are shown in EUR and checkout totals are checked by the server before payment. The checkout-configured default fee is €0 for store pickup and €4.50 for Travel & Express pickup-point collection, VAT included. These are shop checkout prices, not a statement of the provider's general tariffs. The amount is disclosed before payment and included within the single VAT-inclusive order total on the customer receipt rather than itemized as a separate receipt line.

After a successful payment, the charged Travel & Express pickup-point fee is excluded from a product refund, return, or exchange difference. An unsuccessful payment does not create a paid fee.

Collection orders require online JCC payment before collection. Card entry is handled by the hosted JCC payment page or another approved secure provider flow; the shop does not store full card numbers or CVV.

Orders can be collected from the Katzis Casual and Sports store or from an available Travel & Express pickup point selected at checkout. Available pickup points and shop-configured fees may change before an order is placed.

Customers should check the selected collection location and contact details before payment. Contact the shop promptly if the collection choice or contact details need correction before fulfillment starts.

The shop owner hands point-pickup parcels to the selected Travel & Express point manually. Point management sends the customer a manual message with the collection number or instructions when it receives the parcel. No preparation, transfer, holding, reminder, or uncollected-order timeline is promised by the website.

A customer placing an order confirms that they are at least 18 years old or are acting with the permission and supervision of a parent or legal guardian.

The payment method must be used with the authorization of the cardholder or guardian. The shop may reject or refund an order where unauthorized or fraudulent use is reasonably suspected. The site does not collect a date of birth or identity document for this rule.

Pickup and collection, returns and exchanges, payment security, privacy, cookies, and data retention pages form part of the customer information for the shop.

Return, exchange, and refund requests are reviewed manually by the shop. Approved JCC card refunds are processed by the owner through the JCC merchant portal and remain pending until trusted provider evidence confirms the result.