Returns, Exchanges and Refunds Policy

For online purchases of goods, notify the shop that you wish to withdraw within 14 days after receiving the goods. After notifying the shop, return the goods within the following 14 days.

The return process is exchange-first: you may exchange for the same product or another item at the same or a similar price. If the replacement costs more, you pay the difference at the shop. If it costs less, the shop may return the difference or you may choose another item of equal or greater value.

Bring change-of-mind returns personally to the physical shop at your own expense. Travel & Express pickup points are collection locations only and are not return locations.

Goods may be inspected and tried as they would be in a physical shop, but should be unworn beyond fitting, unwashed, and include tags, packaging, and accessories where reasonably possible. Excessive handling may result in a lawful diminished-value deduction.

Contact the shop promptly with the order number and clear photos where useful. Defective-goods rights remain separate from the change-of-mind window.

The shop can arrange an immediate replacement with the same product when available, another item at the same or a similar price with any price difference handled manually, or any monetary remedy required by law.

Where the customer cannot reasonably bring affected goods to the shop, the shop covers necessary reasonable return transport after agreeing the method. This policy does not reduce mandatory statutory rights, including the applicable legal guarantee for faulty or not-as-described goods.

The owner inspects returned goods and confirms the outcome manually by email or phone. Exchange and refund decisions are not sent through an automatic notification process.

Approved card refunds are submitted manually through the JCC merchant portal. A refund remains pending until trusted JCC evidence confirms the amount and status; the shop does not promise an exact bank or card completion time.

For a paid Travel & Express pickup-point order, the original €4.50 VAT-inclusive pickup-point fee is not part of an exchange difference or product refund. A full product refund is therefore a partial refund of the original JCC payment total. An unsuccessful payment has no paid fee to retain.