Pickup and Collection Policy

Online orders can be collected from the Katzis Casual and Sports store or from an available Travel & Express pickup point in Cyprus. Home delivery is not offered.

Checkout shows the selected collection option, collection location, applicable fee, and total payable before the customer is sent to the hosted JCC payment page.

For Travel & Express collection, choose a city and then choose an available pickup point from the list or map at checkout.

The checkout-configured default pickup-point fee is €4.50, VAT included. This is the shop's default checkout price, not a statement of Travel & Express's general tariffs. The amount charged is shown before payment and included within the single VAT-inclusive order total on the customer receipt rather than itemized as a separate receipt line.

After a successful payment, the charged pickup-point fee is non-refundable as part of a product refund, return, or exchange difference. An unsuccessful payment does not create a paid fee.

Available points and shop-configured prices may change. If a selected point or fee is unavailable, checkout will not continue until a valid option and price are shown.

Store pickup is available at Katzis Casual and Sports. Store-pickup orders are paid online through JCC before collection.

The store-pickup fee is €0.00, VAT included. The amount shown in checkout before payment is the amount that applies to the order.

Katzis Casual and Sports store-pickup address: 19 Andrea Katzi, 7520 Xylofagou, Cyprus.

If you choose the nearest-point option, your browser will ask for location permission. Your current location is used temporarily to compare the available pickup points.

Katzis does not add that temporary location to your account or order and does not retain it in the shop database. You can always choose a city and pickup point without sharing your location.

Checkout uses an interactive OpenStreetMap map with drag, zoom, and keyboard controls. The City and Pickup point fields control the markers: no city shows every available point, a city shows its points, and a chosen point shows only that point.

You can explicitly show your current location as a temporary marker and center the map around it. Raw coordinates stay in the checkout page and are not placed in a provider URL, but centering reveals the approximate visible tile area plus ordinary connection data to OpenStreetMap. Ordinary map panning, zooming, and business-location filters also request only the tiles visible on screen. Google Maps, Apple Maps, and Waze links for the selected point make separate requests only when opened.

The shop owner hands the parcel to the selected Travel & Express point through a manual process. When that point receives the parcel, its management sends the customer a manual message with the collection number or other collection instructions it requires.

The website does not promise a preparation, transfer, holding, reminder, or uncollected-order timeline. Follow the pickup point's message before travelling to collect the parcel.

If the selected pickup point, store-pickup contact details, or collection choice needs correction, contact the shop before fulfillment starts and include the order number, name, checkout email, and phone.

Contact the shop if you need collection-readiness information or instructions before travelling to a collection location.

Return, exchange, and refund requests are reviewed manually. Approved JCC card refunds are processed by the owner through the JCC merchant portal and remain pending until trusted provider evidence confirms the result.